Titleguard: Bad attitude and NO communication

We started our car financing process on the 15th of December 2015- and we still cannot go to the bank for the signing of the contract to further the process. We supply the necessary documents then do not receive any correspondence. If we phone to check up on the process we are greeted with a generally bad attitude from the person we are dealing with. This employee even went on leave without letting us know- delaying the process by another week. It is now the 7th of January 2016 and they still have not sent the documents to the bank allowing us to go do the final signing of the financing contract. On one occasion they mentioned that they were waiting for documentation from the seller on repairs that had to be done to the vehicle- when we phoned the seller to remind him of outstanding documents he was completely unaware of the documents and the repairs that he had to do and that Titleguard had not contacted him about it. We are -to put it very politely- fed up with Titleguard and their pathetic communication and bad attitude! We will NEVER EVER AGAIN USE THEIR SERVICES and we are warning everyone we know to never make use of them. We pay a fortune for absolutely NO SERVICE!!!