JG
Jacques G

1 reviews | Active since Jun 2014

19 Oct 2015, 06:25

Terrible service

In May this year I approached Wesbank to purchase a secondhand vehicle privately knowing that they appoint Titleguard to inspect the vehicle properly. I had to pay an extra fee with pleasure thinking that they will inspect the vehicle and giving me peace of mind. Firstly the experience started off badly with their communication skills being bad, they asked the seller to take the vehicle to a Bosch centre in Richards Bay which he didn't, he took it to a GWM shop and got a report which was clearly not done properly as the report showed there was no rust or dents on the vehicle as well as other discrepancies. After taking delivery of the vehicle it was pointed out to me by a reputable panelbeater as well as a Toyota salesman that the vehicle was in either a roll over or a T-bone accident. I tried to return the vehicle but until now had numerous emails and attempts with no luck. Title guard cannot be trusted and I still cannot understand how Wesbank can appoint these guys to assist their loyal customers. Surely something must be done about this. People put their trust in these companies to assist and not being **********. Beware Wesbank customers, beware.

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