1 reviews | Active since Aug 2016
Shocking service
<p>My daughter is in the process of purchasing a a second hand vehicle which belonged to my sister and is in mint condition. Webank have assigned the deal to Title Guard to deal with the inspection. Title guard have appointed Bosch service centre in Weltevreden Park to check and sign the car off. We first took the car to Bosch Service Centre on the 26th July we were told by Quintus the technician that the cylinder head gasket had blown (Bearing in mind the vehicle showed no signs of this at all), (Quintus did some chemical test in front of my husband and showed him there was a problem) we then took the vehicle to Hyundai Weltvreden Park for a service (as we have a service plan and the vehicle is still under Warranty) and showed them the report from Bosch Service Centre, Hyundai then did the necessary checks and advised us that there is nothing wrong with the cylinder head gasket. Quincy from Title Guard advised us that he would accept the report from Hyuandai advising that there is nothing wrong with cylinder head gasket. His story then changed, we were then advised to take the car back to Bosch as they wanted to send it for a 2nd opionion. Bosch took the car to Power Automotive who said the test was negative and the cylinder head should be serviced. We then took the car back to Hyundai as its still under Warranty, Hyundai in turn took the car back to Bosch Service Centre, 4 times in one day to be exact. Now Bosch cannot find a fault with the cylinder head gasket. The service manager at Hyundai assured us for the 2nd time that there is nothing wrong with this car or the cylinder head gasket. Now Bosch service centre want us to sign an indemnity that if anything goes wrong with the cylinder head gasket we cannot hold them responsible. What a joke, if you are confident about your method of testing then why would you want us to sign an indemnity. We have been trying to get hold of Quincy at Title Guard with no luck, the number rings and then goes to voice mail but the mail box is full. When I email title guard the emails get returned. I cannot believe Wesbank can associate themselves with such unprofessional companies like Title Guard and Bosch Service Centre. This whole episode has been carrying on for 3 weeks. This is the first time my daughter is financing a vehicle and it has been a very trying and stressful experinece for her. We just want some clarity and explainations. Enough is enough!!!</p>
Hi Melanie
Thank you for your time earlier.
As per our conversation, kindly note we solely rely on our Borsch inspections hence we required and indemnity for the Hyuandai evaluation. We have received all documentation and will look to finalize this deal as soon as possible.
Kind Regards,
Andrew Naidoo
Hi Melanie
Thank you for your time earlier.
As per our conversation, kindly note we solely rely on our Borsch inspections hence we required and indemnity for the Hyuandai evaluation. We have received all documentation and will look to finalize this deal as soon as possible.
Kind Regards,
Andrew Naidoo
