Poor Service

I was approved my finance from Wesbank and then had to deal with Title Guard. I received a call from Kriben ensuring me he will assist with the deal. All paper work was sent to Kriben by the next business day, since then I had to call and email everyday for a update to get Computer generated answers. It seems like Title guard is not doing their jobs, They get R4000 from a deal and a additional R1500 ( A killer R5500 ) to do nothing. I asked for my deal to get done by Friday which leaves us with 3 days from now 2/3/2016. They need documents from a 3rd party for the car and are not doing their best to get them. Everytime I call and email I get a unreasonable answer. It's the most painful process by far. I just wonder why the bank is outsourced to a company like this. I am at a stage where I want to cancel the deal because of the terrible service I am receiving. Kriben insists it takes more than 3 days to finalise a deal and cannot tell me why it takes so long. :-/