Poor communication

As an applicant for private vehicle finance through Wesbank, I was forced to deal with TitleGuard. At first myself and the seller of the vehicle were rushed into getting documents together etc, however once I paid over the deposit the consultant's communication became extremely slack and I had to make dozens of calls to follow up. As a paying customer, he should have been keeping me updated. This became really frustrating as the communication between TitleGuard & Wesbank was poor and led to the deal being more delayed. I believe Wesbank is ruining their reputation by dealing with a company like TitleGuard. The customer service is really bad and the communication with customers even worse. I hope people reading this learn from my experience.