ZM
Zahid M

1 reviews | Active since Feb 2015

15 Sept 2016, 08:29

No customer service.

<p>Doing a deal through Wesbank, they have handed over to title guard, title guard requested COR and payment for inspection which the seller has done, they called 4 days later to make a booking for tech inspection. this has been a nightmare, they have done nothing for the convenience of the buyer nor seller, the inspection has to be done 240km away from us and they have not given us optional dates either as either 1 of us will have to take a day off to get the inspection done. Instead they have booked a date they felt fit without us confirming. now when asked to reschedule, Karen has sent a mail to Anel just after lunch on 14/09 and we still have not been contacted.</p> <p> </p> <p>Its been almost 3 weeks and the only progress made is that of the customers. The service is pathetic!</p>

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Replies (1)
TitleGuard
TitleGuard's reply15 Sept 2016, 10:07
Official

Hi Zahid

Thank you for your time earlier.

As perour converation, please note that a booking request was sent to all parties involved, however the appointment was missed. A new appointment has been set up for the vehicle to go for the inspection.

Please feel free to contact us should you require any further assistance.

Kind Regards,

Customer Care