Frustrated receptionist

I have been calling Title Guard none stop trying to get some information on the car we buying, it has taken 3 weeks to get the car and counting, the first week the finance was approved great stuff, since it had been turned over to Title guard everything just froze, nobody calls you to tell you whats going on, you need to call to ask and even when you ask the person you need to speak to is not available, how do you do business like that, the first car deal we had fell through becuase Title guard took so long to contact the owner, The receptionist oh she is the best, you call and explain your frustration, she listens with no interest no apology, all she says is \So are you going to continue to hold\", no customer service what so ever, cold uninterested, I've never ever spoken to a more unhelpful person than that women"