Assisting when FNB/Wesbank dropped the ball

After applying to FNB for private vehicle finance, I was forwarded to Wesbank and thereafter advised to deal directly with Titleguard. Communication from FNB/Wesbank was primary via automated email systems that didn't really sufficiently cover the process, none-the-less I went along with it and Angelique from TitleGuard assisted me. Even as my frustration with Wesbank's inefficient processes grew, Angelique remained calm and professional. <br> <br> Eventually when all documentation was completed and I was boarding a flight to Jhb to collect the vehicle, Wesbank advised that they still needed to send someone out to me to sign documents. This after guaranteeing me that everything would be sorted by close of business the previous day. I was irate with Wesbank, as payment would now be heavily delayed. Angelique went the extra mile and send out emails to relevant parties that evening, and requested an early clearance on payment the next morning. She promised to call me the moment she arrived at work in the morning, and she did and also managed to clear the funds. Due to Wesbank's slow service, the deal could have gone completely sideways, but Angelique saved the day. Thank you again Angelique!