TITC SA you must be held responsible!

I have never dealt with a more ******** organization than TITC SA. I had given my notice via telephone call as per the instruction of a call centre agent when I was inquiring about the process. Now almost 2 months down the line since I have left they refuse to give me my deposit as “clients do not pay deposits”. The R3k I spent on getting these services says otherwise. You call to speak to a manager and the answer ALWAYS is that they are on another line. If that is the case it just indicates how terrible they are to deal with. It took me losing my calm before being on loud speaker for the manager to deal with me only to be told I should go to the cops and email them when I have.