Poor service from Titc Sa

I am very unhappy with TITC SA I have no internet connect since Wednesday ,I logged the ticket with them at 9:30 my email was responded at 3:41 pm,no one followed up until I contacted them via email,I followed up today I was told they will attend to my ticket after 2 to 7 working days I explained the frustration to the agent so they can attend she said my ticket is not yet touched by an engineer,now my business has to suffer for for another days .