Most horrific service provider

Unfortunately I can't complaim about the service because there is none

Firstly, My arrangement with this company is for the debit orders to go off the 1st of EVERY month. This company decided to deduct the 17th and when I complained the staff basically told me it was my problem. Furthermore the staff has the worst attitude I have ever come across wanting to have the last say and no matter what they as the service provider is always right. Not once did the founder of this company ever arrange for us to be contacted to apologize after the debit order was successfully taken.

Then the second incident we have been without wifi for the past 10 days. We have requested on numerous occasions to be assisted. The staff are *********** stating that the manager who is meant to "press the activation button" is on leave, so there is no stand-in. Then when I queried this I am told that surely the manager and founder is entitled to their leave. So "MY SERVICE PROVIDER" is entitled to leave but their "CUSTOMER" needs to go to the office because the CUSTOMER is not entitled to leave. It took them 7 days to press the button just to find out that the box they installed is faulty. When we call the technician will allegedly attend to it within 24hours just to call and follow up to be told 24 hours to allocate to a technician but we need to wait 5 to 7 working days for a technician to be assigned. Also the technician can not answer the phone because he is on the ladder.

We are currently sitting on 10 days without wifi which we paid for but cant benefit.

They ask a hefty fee for stories, lies and pathetic service.

I would not even recommend this business/product to my enemy! The worst service provider I have ever come across.