Internet service providers will be the end of me

We have been without internet since moving into our new home for over a month now. After no luck with Telkom (surprise-surprise), we tried to use TITC as we already had a fiber point installed in the complex. Yesterday the technical guy came around to install the router, and being Christmas time I understand that people are tired and want to go on their holidays, but this technical team gave us no indication of how to activate our WiFi and no indication of how any of this works! After many many calls with the support Centre (who was very helpful thankfully) we have been told that we will only revive WiFi closer to New Years?! We would never have chosen this service if we knew how long it’s going to take.

Point of this: WHY ON EARTH IS IT SOO HARD TO FIND A GOOD SERVICE PROVIDER?! I feel like pulling my own teeth out I am so frustrated.