KM
Khanyiso M

1 reviews | Active since Jan 2020

26 Jan 2020, 07:43

Horrible Internet Service and ********** Customer Service

Worst service ever! They are an insult to this 1 star. They installed my fibre and it never worked. When I told them it’s not working, the technician called me at 6am to come fix the line, and that time my phone was still on silent so I couldn’t hear it. When it wasn’t answered he left and closed the ticket. Then they told me they’d charge me R450 to send another technician. I eventually asked them to release the line and make it available to HomeConnect. They forced me to pay the 3 months minimum, plus the notice month. I refused to pay the additional notice month because I’d already given them a 3 months notice within 5 days of the initial installation. I essentially paid R2300.00 for nonsense.

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