Bad after installation service

Our garage motor has been on the fritz twice within 10 months. Every time my wife phones Collin he wants to blame something on us and warns that we may have to pay the repair. His technicians are ALWAYS late.

The latest: We make arrangements to be home at 11am during a business day and they reschedule afer 11am has past for 4pm. I then make arrangements to be home at 4pm, organising a lift for my son from after school. Phoning Collin, he wants to tell me it is my fault they are not able to make 4pm (after his technicians gave the time), as they are in Centurion and we're in Pretoria East. Collin will then also pretend that nothing is wrong, even after his technicians arrive at my house at 19h40 at night.

When I try to explain to Collin that this is not how business and after service is done, he proceeds to tell me he can't talk at that time, but he will phone me back the next day. I'm yet to receive the call after 2 weeks of waiting.

Collin has taken my faith away from supporting smaller companies and I will from now on work with a reputable company with a reputation for after service. And I will never again deal with his company or with him as this has been the worst experience I've ever had with a company's after sales.