Terrible agency that bluntly just don’t care about clients!!

If I could give them a lower rating I would definitely do so!!

First on the list of issues with this agency is that they are ***********, I started renting a unit from them that was advertised as pet friendly with electric fence around the complex & with a motorised gate. When I moved in the first issue was that there was a huge hole in the wall where my pet kept escaping through, I reported it immediately (01 May 2023, the day I moved in) to my agent at the time & was promised it would be fixed, I sent them a email on the 18th of July 2023 asking to fix the hole since my dog kept getting out & started fights with other dogs in the neighbourhood. Today is the 11th December 2023 it is still not fixed by them, I had to get my family dog a new home since she had cone out & badly injured another dog. My second problem is that the electric fence was not working from August 2023 & the gate motor also stopped working in the same period, it was reported & 4 months later only it was fixed. In the time the fence was out of order & the gate wasn’t functioning I had an attempted break in, the burglar stepped on the water pipe outside my unit & the pipe burst, it was easy access for him/her because the gate was pushing open & close & the electric fence wasn’t working, I couldn’t let my dog sleep outside because of the hole that was never fixed. I tried phoning them to repair the broken pipe since it was the main feed line to my unit & I didn’t have any water, I could not get through to them & phoned a plumber to fix the water for me, I asked them to pay the plumbing company & they just refused & told me that it was in my stated so in my contract (which I never received from them, only when I phoned them after the incident to see what they actually will take responsibility for). Later that month I had a burst pipe & phoned them immediately after realising my water bill has doubled in just a weeks time, they sent someone two days after I reported it & when I spoke with my agent she assured me I don’t have to stress about the high amount we will sort it out at the end of that month. The month end came & they just left the issue & sent me a amount double of what I usually pay, when I tried contacting my agent they only told me that she had resigned & they will work something out (take my previous 3 months average usage & give me an amount) I never heard back from them again, I kept sending them emails & never got a reply, they kept sending me that amount & when I asked them about the previous discussion they just vanished & a week or two later they just send me the amount again, when I told them that they are breaking the rental law by forcing me to pay for the broken pipe they threatened me with notice, when I talked to the agent today she just told me I should take it up with the owner of the rental agency if I have disputes & not with her.

There was outstanding amounts from the owner or from them (Tisa Properties/Eiendomme) during the month of October 2023 & every time I purchased electricity I was paying a service fee of 60%, when I asked them about it they promised to sort it out & never came back to me, they are extremely unprofessional & I would suggest everyone to stay away from them as they don’t care about their clients. Since I have rented from them I have reported all these problems to them & only ONE has been resolved, they have time to inspect gardens & give feedback on the problems they found (which I immediately corrected) but the rest of my problems that has been reported more than once via whatsapp & emails has not been resolved , my next step is to continue the case with the rental tribunal of Gauteng as they will most probably give me notice because of my review.