UNVACCINATED, ANTI-VAXXER MISREPRESENTS HER PLACE AND REFUSES A REFUND!

UNVACCINATED, ANTI-VAXXER who has taken my money, refused to cancel my booking to get another its place or give me the 50% deposit stated in her cancellation policy. What a terrible experience! My family and I are relocating and needed a place to stay for a week. We are a family of 4 with a teenager and a toddler. Looking at the options available to us, we chose Tiree because; 1) we try to support local, small businesses over chain hotels and 2) we liked the garden and pool for the kids. I booked on booking.com and specifically chose the option "Entire place to ourself" and opted for a small apartment with a kitchenette, lounge area and bedroom for our toddler and a lovely stand alone suite for my teenage daughter. We did not choose options like hotels/ shared spaces as we are avoiding COVID and preferred privacy and isolation. When we arrived, the owner showed us the apartment and disclosed that the suite was in the main house. It's actually not a suite but a bedroom with a separate shared bathroom. Totally misrepresented. This was not apparent on booking.com and also, since she lives in the house herself, this would not be an "Entire place to ourself". I was not happy with having my daughter sleep in the house herself. The owner suggested that we take another "suite" which was a lovely, well curated en-suite next to where my daughter would sleep and we could lock an inter-leading door to give us privacy. the only problem is that we would be stuck in a room with a bathroom versus an apartment with a kitchenette. She was a nice lady and we decided to give it a try and agreed to stay. It was only after she showed us around that she disclosed that she was UNVACCINATED AND AN ARDENT ANTI-VAXXER! It was almost 9pm and we had no options so we decided to stay but were hesitant about sharing a space with her. That night, we ordered food. It was late and we had to eat outside in the cold, rainy weather around a tiny table with no cutlery etc. We realised that despite the "hospitality tray" and bar fridge in the room, we couldn't even comfortably eat in privacy and DEFINITELY needed more space with a toddler. She has specifically told us we cannot go into her kitchen at all because of flooding in the kitchen. The suites are really lovely, clean and well decorated mainly in white and everything was fragile. Not at all ideal for a toddler. After an uncomfortable night, we had breakfast and I was VERY uncomfortable because it was raining lightly and she decided to serve breakfast in the dining room. Now we are stuck being served by an anti-vaxxer in a cloth mask. After breakfast, I gently explained that the accommodation wasn't what we expected and wasn't suitable as we didn't want a shared space. The owner became aggressive and angry and despite the fact that the cancellation policy is 50%, refuses to refund me. She said she would see if she could get another booking and would then refund me but she has also refused to cancel my booking meaning she won't get another booking. So she is having a little holiday on my dime. Booking.com are not helping me either! Don't be duped into staying at the Hotel California with this anti-vaxxer. She has no empathy, compassion and is purposefully misrepresenting her establishment!