Sunday Times System change deleted my details

<p>I have had a subscription with the Sunday Times for over 5 years now. I have had a standard delivery instruction for the Sunday Times to be placed on the wall next to the post box and the daily Times to be placed in the post box which has a slot for the newspaper when rolled up. However I have been having continuos problems with the Sundays following delivery instruction for the past 2 years. To my surprise when I called their call centre today I am told that I did not provide any delivery instruction when I renewed. I informed the person I spoke to a call centre agent 2 weeks ago and was informed that the instruction was on the system and they will inform the correct person. then the person informs me that they have new systems and that is why the instruction is not showing. The call centre agent continuosly informed me that it is the new system that is causing the problems. Further more the call centre agent refused to acknowledge that the problem is from the Sundays Times and not mine. Tis is really terrible service over the past 2 years. I do not even think that there is any person in the Snday times that is interested in resolving this problem that I am having.</p>