Sunday Times in Shambles

Called the call centre on 12 April 2015 to suspend newspaper delivery for a short period, and find out when my subscription ends. Spoke to Florence , who took down the dates on which I requested the delivery to be suspended. She was unable to inform me when the subscription ends, as the system was very slow. I asked her to contact me as soon as the system is able to provide this information. She did not bother calling. On 13 April 2015, I called the call centre again to confirm the dates for the suspended delivery, and to my dismay , I discovered that the dates were incorrect. This was subsequently corrected during this call. Whenever I suspend delivery, I find that I need to double check, or mistakes are made. This very poor service at the call centre together with erratic and random deliveries of the newspaper clearly indicate a company in shambles. After numerous years of complaining of the extremely poor delivery service, the service just continues to get worse. This company takes subscribers' money, but does not provide an acceptable service at various levels.