Sunday Times Doesn't Renew Subscriptions.

For about two months we have been receiving weekly notifications that our subscriptions are expiring. On three occasions we contacted the subscriptions department to renew. They confirmed that our pensioners' rate was R720 for 12 months electronic daily and the weekly print copy. We said that we would pay and renew as soon as we received the invoice or statement. They have all our details available, as they confirmed address, email etc. The Sunday Times has never sent the invoice on any of the three occasions, and now the subscription has expired. Clearly they want us to subscribe elsewhere.