Subscription Hotline Runs Cold

<p>Having not received delivery of my Sunday Times I called the "subscription hotline" to report non delivery, I was assured that the area distribution manager would be alerted and that my delivery would be expedited immediately. Four phone calls later and having been given the same "story" by different "customer care" agents, my newspaper never arrived. On requesting the area managers number so that I could contact him/her myself I was advised that they do not have that number, so how did they contact him/her to escalate my query if they dont have a number??</p>