SHOCKING SERVICE - PAID IN NOV 2018, RECEIVED 2 MAGS IN FEB 2019 - NOTHING RECEIVED IN MARCH 2019 - AUTOMATED CUSTOMER SERVICE

At the beginning of November 2018 I subscribed to SA Homeowners magazine via Tiso Black Star Group (TBG) for my husband as a Christmas gift from my parents. I was told that the first magazine would be the Dec/Jan mag. Well, we bought him the Nov 2018 mag and gave it to him saying he would receive the Dec/Jan mag in Jan 2019. Come the first week of Jan '19 I phoned the call centre only for the lady to say that they would deliver that week as the delivery guys were on leave until +- just before mid Jan. I would have been happy with that but NO MAGAZINE arrived in Jan 2019. Besides wasting my time and petrol going to the post office checking almost daily to see if the magazine had arrived, I phoned and then filed a complaint via a number of e-mails. I decided that the frustration was not worth it and that I would rather buy the magazine off the shelf and requested, or basicall demanded that I receive a full refund as I hadn't received any magazines - Bearing in mind that we were then into February!!! My complaints had been answered, or automated should I say - I received the exact same apology at least twice saying that my problem was escalated to an area manager who would sort it out but NOTHING!!! After my last call in February I received a credit to my TBG account of R25.74 - One month's refund. I was furious, still am - And hence why I am writing this. I cannot believe that it had to come to this point that I have to use this method to try and make a point or get any satisfaction of my complaint not falling on deaf ears. I even demanded that I receive a contact number of someone with authority or a full refund - But no reply. Thereafter we received 2 magazines at the end of February, the 26th if I'm not mistaken. Dec/Jan 2019 and February 2019. Why would anyone want the magazines at the end of February??!!! I decided to wait and see what the next month would hold. NOTHING!!! We have not received the MARCH 2019 mag - We are now at the end of March. I'm sure that I am entitled to a full refund per the Consumers Act as I did not receive the service I paid for. And I made it clear before the 2 magazines were even posted. We have not opened the magazines as we do not want them - You are more than welcome to collect them unopened. We want a FULL REFUND, NOT MONTHLY FRUSTRATION!!! This service is supposed to be a service of conveniece... Which you can obviously see, it's not!!!