Shocking Service from Subscription call centre (Tiso Blackstar)

<p>I have been battling since April to reintstae my subscription to the Sundat Times and the Times weekly newspaper. My debit order went through the bank correctly in March, yet in mid April my subscription was cancelled without any communication whatsoever. My interaction with the subscription call centre began, and has been appalling to say the least.</p> <p>I gave up trying to get the subscription reinstated by May when no-one could advise why it was cancelled. The message from the call centre agents was it has been escalated and someone will get back to you to get this resolved. As we were moving I decided to wait until we were in the new premises, and I tried to get my subscription going .</p> <p>I eventually got the subscription open , and then didn't receive the newspaper. I eventually got this Sunday Times on Sunday, but no daily papers since Monday. I have interacted at least 5 times since Monday. Again they promise a special delivery of the missing newspaper, to no avail.</p> <p>Call centre agent after call centre agent promise to escalate the query, promise management will get in touch, promise the delivery, but absolute no resolution of the problem</p> <p>This is shoddy service to say the least .... needless to say I am considering cancelling the subscription and joining the electronic news media arena.</p> <p> </p> <p>Vivienne</p> <p> </p> <p> </p>