Promises, but no delivery and no phone calls retur

I unwillingly renewed my subscription to the Sunday Times after they called me 3 times in a week. I payed the subscription for a year. Then there was nothing. Not a phone call or acceptance of funds. I had to phone twice to ask when the paper would be delivered. The promise was eventually made, but no delivery. I phoned the morning, they said they will phone me back in 10 minutes. Nothing! I phoned back after 45 min. The excuse, the lines were mixed up (?) They promises delivery that same day. Nothing, although I received a sms that the paper will be delivered. I got home from church, nothing!! I phoned again and talked to Jolene this time. Another promise of a phone call. Again... nothing. And on Monday, no delivery of the Times!!<br> <br> I want my money back, I am not prepared for this type of battle. Pity I did not check on hello peter first......