Pathetic delivery service

I have been a subscriber to the Sunday Times for 15 years. In recent months the delivery of the sunday newspaper has become very erratic. Every two weeks the newspaper is not delivered leaving me to purchase my paper from the local Spar despite having a fully paid subscription.<br> <br> I have tried to call the call centre but the only pathetic answer they can give me is that they will credit my account and advise the area manager. But my debit order never changes. And no call from the area manager to explain the non delivery.<br> <br> It is equally frustrating also as I cannot access the online app as I get an error message that I am not a valid subscriber. This despite registering on their website after being invited to register by them. I have contacted the call centre and even sent an email to them, NO RESPONSE. <br> <br> It is equally frustrating to get hold of the call centre as 8 times out of 10 the call cuts off when you get to the agent.<br> <br> Can some one at the Sunday Times please explain the non delivery today and also the online subscription.