No Resloution and No Response

I reported an incident to your client services department on the 12th Of October accordingly, reporting the incident of your delivery personnel who had damaged the electric fence, that was thrown at 2am upon delivery, triggered my alarm, damaged my electric fence fault 13 bypass, touching 2 live wires and blowing my motor. This was stated and reported as the second incident previously on the 20th July 2015, damage was not caused just manor. I was assured that your delivery personel will be addressed and this careless delivery action will not be repeated. The issue at hand here is that your delivery personnel has caused the damage and your senior management are not addressing and finding resolution of the financial damage to pay for the invoice that was forwarded twice to your senior management.. This was pure negligence by your delivery personnel and i am concerned if this passing the buck is totally unprofessional . I have all e mail communication on file history. My subscription number is*** and I've been a loyal client for the15 years. It is not my fault that your delivery personnel were negligent. Kindly address this to your CEO. Please assist or ?