Lack of service and after sales support

This complaint is a regular feature for me and I do not know why I don't just copy and paste then I will not have to retype the same problem over and over again. I just cannot get a decent copy of the daily The Times as the delivery instructions provided at the inception of my subscription cannot be followed for over two years now. It does not matter if I call the call centre daily ,weekly,monthly or whenever I have the time this never gets resolved. Even these reports are just completely ignored with a standard response by someone called Collen. The latest is the person with the tile of Circulation Manager:Subscriptions Amanda Chetty who firstly did not respond to my email after 10 days. I contacted her on the cell number as per the automatic reply and she stated it is her personal cell and not work number and she cannot help as it is outside or working hours. Furthermore she stated that she cannot assist me and does will not in any way assist me as I disturbed her during her personal time. I guess when they try and deliver The Times at 05:00 in the morning she is probably not working and I wonder how does a person get the title of circulation manager.