*********** Delivery Service

<p>Subscriber number ********** </p> <p> </p> <p>I suspended by delivery service of Sunday Times between 15 to 23 Dec 2016. The operator incorrectly captured the end date as 23 Jan 2017. I called the delivery service in the first week of Jan 2017 and corrected this error. Since then I had made more than 40 telephone calls to receive me delivery. The Call Centre Operators were very pleasant and apologized and ordered a re-delivery but this never arrived. The following week I expeienced the same problem. This time the problem was excalated to Management. I received another apology from the Call Centre Operator and was promises another a re-delivery which never arrived. </p> <p> </p> <p>This is extremely annoying especially because this problem was escalated to the Management and they did nothing to resolved a simple problem. I beleibe the Managers name is Christal Pillay. I do not know whether she is *********** or simply lazy to investigate why a subscriber had to complain so many times simply to receive a copy of the Sunday Times.</p> <p> </p> <p>After subscribing to Sunday Times for the past 20 years I am now cancelling my delivery and will read my news online. </p> <p> </p> <p>KS Moodley</p>