1 reviews | Active since Mar 2009
Horrific service!
<p>I cancelled by subscription with Times Media Group in November due to poor service. There were numerous times that I complained of non-receipt of newspapers and I was still billed for the papers I did not receive. Eventually I decided to cancel as there was no resolution offered by the company. Upon cancellation I was informed that I am billed in advance and November was already paid for. To my horror, I was double debited at the end of November. I called their Call Centre and I spoke to Regan who advised that the deduction was for December and January 2017. I requested a refud and was informed that the matter will be escalated to accounts and they will contact me. Its been over 7 days and no one has made an effort to make contact. Please refund my money.</p>
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I lodged a complaint with your office in December 2016 and you only respond on 23 May 2017! I never received the said payment in my account. Please provide proof of payment and confirm the date refund was paid.
I lodged a complaint with your office in December 2016 and you only respond on 23 May 2017! I never received the said payment in my account. Please provide proof of payment and confirm the date refund was paid.
I just wonder what your timelines are with regards to complaints and queries. This matter is long outstanding and I have had no joy dealing directly with your office!!!!
I just wonder what your timelines are with regards to complaints and queries. This matter is long outstanding and I have had no joy dealing directly with your office!!!!