Does anyone there Know anything?

I cancelled my subscription on 31st January, due to appalling delivery, content and I was moving. I was debited on 15th Feb and complained, debited again on 15th March again complained. All sorts or ridiculous excuses as to why I have not been refunded have ensued, when I phone again I expect to be told 'The dog ate it' - the one classic excuse that has not yet been employed.