Charged double for paper that I do not even receive

<p>I was subscribed to Times and Sunday Times over a year ago and this month while going through my bank statements I can see that I was charged for teo subscriptions of the same thing. To make matters worse, receiving the paper (Sunday Times) especially has been my biggest problem. I have only received it for less than 10 times, most of the time its either missing or the delivery people had no idea as to where I lived. I emailed subscriptions and Amanda Chetty last week already and still not even a single reply. I also called in two weeks ago to cancel my subscription only to find out they didn't. I called again on the 25th only to be told it wasn't cancelled and it will only be cancelled then. I asked for a reference number and the lady just dropped the phone. I called in today again only to be told, that my subscription is still in existance. I asked for a refund for all the times I have been double charged, I don't really care about the times I haven't received my paper for months at end as yes I was subscribed in at the time. I just don't want to do business with you guys anymore now.</p>