VD
Vince D

1 reviews | Active since Jun 2012

28 Jul 2016, 14:34

Cannot Renew subscription while changing delivery options

<p>I recently received my renewal notice via email. I have subscribed for many years and always renew immediately.</p> <p> </p> <p>This time I wanted to do the following: </p> <p> </p> <p>1: Take advantage of the over 55 pricing</p> <p>2: Stop getting delivery of The Times each day.</p> <p>3: Continue to get the Sunday Times delivered</p> <p>4: Continue to get the digital edition</p> <p> </p> <p>I have had a number of calls from the renewal department and have had a number of new invoices issued, each time with a different combination of the above, and none of them correct. </p> <p> </p> <p>Either I get The Times included, with over 55 pricing, or the The Times excluded without over 55 pricing, or I get the full bundle, but never the correct combination.</p> <p> </p> <p>I do not want The Times delivered, because I do not get time to read it, so it goes straight into the bin. Not very green is it? A waste of paper, time and money for both parties.</p> <p> </p> <p>If you offer an over 55 option, then why make it so difficult to implement?</p> <p> </p> <p>These differing options are available on the subscriptions page on the web, but it seems I cannot change my current options.</p> <p> </p> <p>I have given up. I will let the subscription lapse and forgo my Sunday morning read.</p> <p> </p> <p> </p>

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