Bad Service

Money was deducted from my account and I am not getting my newspapers. This is the second chance I gave Times Media and the service is still bad. I called the call centre to request a cancellation and a refund three weeks ago and was told a refund will be processed. I followed up today and was told the matter was escalated and the area manager responded (ON THE SYSTEM) that my newspaper was delivered to security. No one bothered to call and give me feedback, this is simple basic customer service.