Atrocious customer service by the Sunday Times

I have been a regular subscriber to the digital edition of the Sunday Times for at least the last 5 years, and I still have an active subscription to the paper until 18 January 2019. My account number is ********** , Reader ********** . However for the last year the Sunday Times regularly cancels my subscription once a month and only re-activates it after I have complained to them about it. It regularly happens once a month just after I have received a telephone call from the Sunday Times confirming that I still have access to my digital version of the paper. The call centre then just apologises profusely and assures me the problem has been resolved, until exactly the same thing happens the next month.

It all started when Tiso Blackstar took over the administration of the paper. Since then it has been totally chaotic. It seems as if the problem occurred when the old Press Reader system which was apparently run directly by the Sunday Times and which worked very effectively, was replaced by Tiso Blackstar's new system. It is amateurish and unprofessional and no one seems to be able to find out what the problem is and how to resolve it. I did not expect this chaos from one of the biggest national newspaper groups in SA. My information is that numerous other subscribers to the paper also have the same experience, and the management of the Sunday Times apparently does not care about the inconvenience that they cause to their paying subscribers. Their customer service is atrocious..

Fanie Cloete ********** Cell **********