7 weeks and no delivery of the sunday times

This is my second complaint in a space of 2 weeks on hello peter. Two weeks ago i got a call from Coleen Sefatso with her sad apologies of no delivery and promised that the coming sunday she will call and confirm that i have received my newspaper. Well as for her broken promises no newspaper was delivered and i sent Collen an email and thus far i heard jack**** from her. I called for her on tuesday and on thursday and she has no decency in returning calls she is the most useless supervisor employed at Times Media. Yesterday i called the call center 3 times and Joann the supervisor said Nomsa is in charge of the delivery for my area and she can not be reached. I demand a valid excuse or this time round Colleen I will take action as emailed before. I dont want a sad call from Coleen please can a manager contact me with regards to this **** service as i have now had enough. If I need to contact the consumer council or consumer ombudsman by tuesday morning i will do so. Please as there any sufficient manager whom can now rectify this issue as 7 weeks is disgusting to be complaining with no help. Its pathetic to see the way a sickly pensioner has to beg for help from timesmedia.