3 weeks of broken promises

Its with utter shame that us as consumers need to beg and continously phone sunday times head office begging for delivery of the sunday times newspaper 3 weeks in a row. I supposedly spoke to Joann who was the supervisor on duty on the 18/10 who claimed to call me back within an hour 2 hours later i called back and was told she was not at her desk. I also spoke to Kholisa and lerato whom were utterly useless as consultants. They were very quick in saying i will be credited all i want is my ****** paper delivered on a sunday morning. This is utterly disgusting as to the way you guys do marketing promising the best yet offering the ****piest customer servicers. We have been a client for almost the last 10 years and we as customers get treated as a by the way really as for my dad who is a pensioner really doesnt need the stress in contacting your useless *********** consultants 7 times on a sunday morning!!! This was the worst customer service recieved by a group of useless consultants at work.