100% Poor Service

No words can explain the anger I feel. On Sunday 27th September 2015, the guy delivering the newspaper threw the paper into my yard and it broke my window. He reversed and I took his details. I called the contact centre and I was told to fix the window and sent through the invoice/quotation as they don't want me to overcharge them. I did send the invoice but up to so far have been sent from pillar to post. I haven't received my money and the painful thing is that the guy is no longer taking my calls and just freely delivers newspapers without any care in the world. I have a loss of R600. I called the call centre on Monday (21/12/2015) to cancel my subscription and was told someone (supervisor) will call me, but haven't received any call so far. All I want is to be reimbursed my R600 and the subscription be cancelled. This should have been resolved a long time ago by deductions from the money paid to delivery guys (or their managers) in order to discourage their behaviour. I also didn't get the newspaper copy this past Sunday (20/12/2015) but don't care anymore. I just wanna see this issue resolved.