Worst services continues

I send an parcel on 22/09/2017. Today 05/10/2017 i received a call from William from Johannesburg stating that the parcel is still with them because i have not paid even i already made payment the very next day (23/09) to the Klerksdorp branch that served me, when they could tell me the charges. William had to phone the Klerksdorp branch to sort out the payment because they never send it through. But i guess i should not even be suprised because this is the way Time Freight Klerksdorp operates. They have no concern for customers or time delays. All you keep hearing is sorry. It never improves. Not ever. We lost R80 000 because they failed to deliver a contract, they still had it with them after 2 months. Only when i enquired i realized they never delivered. Worst worst attitude and service with incompotent staff at the Klerksdorp branch.