Worst Service EVER!!!

On the 27th of November I ordered 3 items on Makro's black friday deals. I ordered 1 x Bicycle and 2 x hover boards for my daughters for Christmas gifts.

I phoned Time Freight who informed me that Makro only gave them the items on that same day the 17th and that my order will be in Polokwane the 18th.

Still not having received anything we went to Time Freight company in Polokwane on the 20th to find our order only to discover that only the bicycle has been sent. We tried contacting Time Freight JHB numerous times only to be told that the person dealing with the Makro orders is busy and will phone me back. No one ever phoned me back.

I tried contacting the branch manager Riaan Swart, but he never answered his phone or called us back.

Time Freight Polokwane logged a query and later confirmed that the other two items was loaded on the truck and will be here on the 21st(today)

Went to Time Freight Polokwane again today only to find that there was 1 x hover board which we only found after spending a long time there and waiting for them to come up with something and 1 x Karcher (which I did NOT order) but it had our name and details on the waybill sticker.

I am at my wits end, what am I going to give my daughter's for christmas. I phoned Makro who said they will follow up with Time Freight and give me feedback during the week. Which I am not positive about as we again today tried contacting Time Freight JHB with no luck.

This is not good enough, I can't wait as Christmas is on Wednesday.

I will never ever support Time Freight and will not buy from anyone that uses them as courier company when buying online. This is absolutely the worst service that I have ever experienced from a courier company.