Very unorganized staff!!

Hi!

I had a package sent to me today (22 December '17). I was waiting at home the whole day, after my friend was told that I'd receive the parcel in the afternoon. Anyways, I was waiting till about 16:00 and phoned the JhB offices of Time Freight to track my parcel, I went from one person to the other, where nobody could assisted me, I was put on hold for more than 30 minutes and at one stage somebody hanged up. I phoned again and waited another 25 - 30 minutes for someone to assist me, eventually someone picked up the phone and well tried to help me .. it sounded like they where having a party in the background, and the guy that assisted me was chatting to his colleagues in the back .. while I was explaining to him the whole story again, I was told that I'd only receive my parcel on the 27th of December, which was not what the delivery guy told my friend. Anyways .. long story short .. he said that he'd phone me back to find out where the driver is .. eventually after 20 minutes he phoned me and said that the driver went to my house and said there was no one there .. he told me how the driver explained my house .. I didn't know what he was talking about, because the way the driver explained my house, goodness, my house doesn't even look like that. He gave me the driver's number .. I phoned the driver about 5 times, where the phone was put down in my ear about 3 times .. he then told me and my fiancee that he doesn't know where the address is and something about a GPS that is not working .. he told my fiancee that WE must come and collect the parcel at a kwikspar near us, because he said he's not going to come to our house .. I thought that a courier company is supposed to come and deliver the parcel at your house ?! Or am I mistaken ?!

Please see that your staff learn the etiquette manners of: 1. How to assist a customer over the phone AND 2. That a customer doesn't have to go and a collect a parcel from the delivery guy itself.

PS! From a very UNHAPPY customer!