Unacceptable service

On 15 July I went to the depot to arrange collection of an order from a supplier in Jhb. I was told pick up is set for 14:00 the next afternoon. Around the 27th I went back to ask about my delivery and after a phone call was made, I was told the order is stuck at a Jhb depot. On the 30th we went back and was told the order is at Polokwane and should arrive the next day. The 31st my husband went to the depot again, but still no order. On the 1st of August we were told that the order got lost and then my husband checked on the printouts he asked for and saw that the info on the waybill wasn't correct. He was then told that perhaps the order wasn't picked up, which was indeed the case after I had to email the suppliers and ask about it. On either 3 or 4 August, the delivery came, but was taken back to the depot to sort out payment as we were told that Time Freight will carry the cost since it was their mistake. Today I went back to the depot and was told that I will only receive my delivery when Time Freight has sorted the costs. I'm a party planner and needed the order on the 1st of August for a party, but had to use small tables/chairs for 9 year olds. This is unacceptable!!!