Time Freight - What a waste of TIME

On 21 August 2019 I received a notification that my portable stainless steel braai was to be delivered by Time Freight. No such delivery was made. I contacted Time Freight on 23 August to enquire as to why my braai wasn't delivered. I was told by "Cayla" that the article had been damaged. I then called at their warehouse on 25 August and was able to inspect the damaged item. I agreed that I would accept the braai and have it repaired. They then delivered it to my address. I then had the braai repaired at a cost of R1200 and was advised by Time Freight to submit a claim. This I did by completing their "Parcel Claim Form" and supp**** them with a photograph of the damaged braai together with an invoice from my repair company. After a period of time where I had not heard from Time Freight, I contacted Mariane Isaacs on 23 October and was advised to speak with Bonito (Bonnie) who handles all claims. She advised me that she had received the claim form and that she would submit it. I asked her why it had taken two months before the submission was made. She advised me that there was no individual within the organisation that specifically deals with claims. She also advised that the claim would have to go to Johannesburg, investigated, and then sent to Durban where the "board" would assess the claim and only then could it be finalised. I contacted Bonnie twice thereafter on 28 November and on 2nd December after having not having received any notification previously. Bonnie had promised me all along that she would keep me updated. This never happened. During my last communication with her on 2 December, she stated that the claim had been investigated and that the process was 90% complete. I should have it finalised shortly. It's now the end of December and nobody has had the courtesy of contacting me. This compant is very quick to take your money but hellish hard to honour their obligations.