Time Freight Run Around

<p>On Monday 5th December Time Freight collected a very large cushion box from our office in Parktown North office for delivery to a client's flat on the Cape Town Waterfront.</p> <p>we have successfully used them on many occasions and also to deliver items to this particular client.</p> <p>We were informed that it would be delivered on Thursday morning, and alerted all involved.</p> <p>No delivery took place on Thursday, Friday nor Monday despite assurances from Dominique that the item was on the truck each day.</p> <p>14 cartons sent with Time Freight two days later were successfully delivered to clients in Camps Bay.</p> <p>But still no sign of the huge box!</p> <p>And most irritating, no communication from Time Freight.</p> <p>For days on end my office could neither get through to the Cape Town nor JHB offices.</p> <p>Eventually on Thursday 15th December (10 days since collection) Candice in the JHB office got Margaret( Cape Town supervisor) to speak to my office - still no sign of the missing box.</p> <p>Shortly after her call, I received a call from Dominique who was handling the delivery in the Cape Town office, she apologized and gave me her assurance that she would personally search for the item and I asked her to get back to me within the hour. Three days later I have not heard another word from anyone at Time Freight!</p> <p>Is anyone else experiencing problems with them?</p> <p>What is going wrong at Time Freight?</p> <p>At this stage our client is convinced that they have lost this huge carton and we are frustrated and pulling our hair out.</p> <p>We know it is the busy season but to have such poor service and tracking from a company we had come to rely on as dependable, is NOT acceptable!</p> <p> </p> <p> </p> <p> </p>