Time freight has no respect for its customers and agreements

I really cannot believe how *********** the delivery team is at Time freight. This guy named Tony and the lady at call center Michele have advised me that they intentionally did not load my package this morning. I had phoned the office yesterday and spoke to the same Michelle asking her to please make sure i get the parcel yesterday as agreed and as per policy. I find that Tony seems to be running the show like his house, whatever tony wants to do goes. The service is appalling and really would not consider doing business with this entity again. Time freight does not respect a SLA nor do they take their customers seriously. I wish i had trusted the advise i received from the community. Very ****ed and delayed because someone decided my package ain't important for him. mxm