Time Freight - Basics,basics,basics...

We have been trading with Time Freight for approximately 2yrs.We have an account which is always up to date yet they still manage to somehow get it right that someone in their Company instructs their drivers (according to 3 different customers/receivers the drivers were very rude and obnoxious on each occassion) to insist that MY customers pay the delivery COD or they simply leave with the goods.This has caused me very unhappy customers on numerous occasions and this forms part of my services rendered so my customers naturally directs frustration at my staff members and worst is that they start loosing faith in us as a company due to the incompetance of Time Freight/3rd party.Needless to say ,as a small company, we choose to outsource the transport function to ensure the process is seemless.After the 3rd time I actually took a drive to Time Freight's premises 7 months ago and they promised me this will never happen again.They told me that they are in the middle of retrenchments so things are a bit messy.They commited that within a week or two all will be settled and business and service levels will be back on track.We shook hands and I accepted their apology and TRUSTED their promise.Life happens and we all go through hard times so I completely understood this and I was more than happy to waiver it as a rough patch.Now 7 months down the line and we are back to square one...I am so utterly dissapointed in this Company. Time to move on I think.