Terrible Customer Service

My parents who live on a farm near Grahamstown in the Eastern Cape purchased a Quad Bike from a motorcycle dealer in Riversdale. I personally viewed the quad bike at the dealer which was in perfect condition - I took photos of it before it was collected by Time Freight to be transported to a given address in Grahamstown. On delivery, all 4 fenders of the quad bike were severely cracked and photographs were taken showing the damage. The end result is that all 4 fenders need to be replaced, for which the manufacturers agents in PE have submitted a quote totalling almost R17,000! All the evidence was submitted to the PE branch of Time Freight who requested that we complete and submit claim forms, which we duly did on 16th October. Since then, not a word back.. Follow up emails to Denise / Liezel / Leandri / Gerrie on 22/10 and then again on 29/10 and then again on 12/11 have all gone unanswered. Its funny as I previously received rather swift responses from the same email addresses re. invoicing and confirming receipt of my payment. I have even cc'd the national email address of [Email Removed] into the past few emails. No communication has be forthcoming. I am disgusted!