Still no Pickup

I requested for a parcel to be picked up on Friday my reqeust was already submitted by the Wednesday so on friday i was phone being told that they dont find the address.So i told them if they check on the confirmation letter they will see the correct address as they where at completely wrong address where by i was told we didnt put in the correct address but on black and white its correct.So today is monday 14:22 and still my parcel hasnt been picked up.ITs an urgent parcel.At the moment i feel this is very bad service and feel like cancelling my pickup and finding another company to handle it for me.Please can a manager or complaimt department contact me on *** so that this parcel get bye asap bad service never had this before