**** Service

Hi there. I have a serious issue with your service. On Wednesday I received a call from your Queenstown office that my parcel is out for delivery, I was given an option to pay cash on delivery or EFt. At the time of the call I was unable to take down the banking details and opted to pay cash when the parcel arrives. No parcel arrived and late the same day I called the office to inquire about my parcel and they checked for it and I was not given a direct answer as to where my parcel was. On Thursday the 11th, I called the office again and I was I advised the reason why the parcel was not handed over to me is that I had not paid yet. I asked they guy who helped me why they didn't specify to me that I need to do an Eft in order for the delivery to take place, the guy also advised that the parcel will then be delivered on Thursday after I have made the payment. Thursday passed and no delivery or explanation made. Today, Friday the 12th, I called again and I was assured that the delivery will take place. Now it's 16:08 and I haven't heard from the courier. The inconvenience and lies received from your company are beyond comprehension. I wonder what kind of service is this. Why on earth is it difficult to advise your clients appropriately and deliver as promised. I need urgent feedback on the whereabouts of my parcel. My way bill is G247283