Problem with billing

I ordered a collection of a parcel from my home on Wednesday, 07 October 2015, to be delivered to Somerset-West the next day. I placed my order online and instructed that I would pay cash on collection of the parcel. When the driver came to collect the parcel he had no invoice or amount that I had pay and assured me that Time Freight will contact me in due time to arrange for an electronic payment. <br> <br> The parcel was not delivered the next day, but only on Friday, 09 October 2015, during which the receiver of the parcel was informed to pay the outstanding bill. I phoned Time Freight on Thursday, 08 October 2015, repeatedly to enquire about the parcel delivery and payment, upon which I was told AGAIN that I will be contacted in due time for arrangements. In the end the receiver had to pay for the delivery to take place. I had to take the consequences of an error made on Time Freight's side. My telephonic enquiries was poorly handled, their operators are unfriendly and very unwilling to assist. Time Freight delivered poor service while asking the highest amount of all the courier services that I enquired at!