Poor service and empty promises

A document was scheduled for collection on Mon 14 Dec in Sandton before 5pm, and delivered on 15 Dec am in Linksfield.I had to phone courier service on the 15th at around 9:30am after no collection was done,only to be told that they could not find the address.The call centre operator got the address as 'Aloe lane' instead of 'Alice lane'.I was never contacted to confirm correct address.I spent over an hour in total on calls, holding for operators and so called supervisors,who never took my call.In desperation,I called the head office in KZN.One of the managers there tried to get the Jhb branch to get back to me,but again I was told to phone the call centre myself,as delivery would not be made in time and KZN could not change their minds.I had no choice but to wait till Thursday am for delivery.Still no delivery was made by midday on Thurs and after yet another call on my part,I was told that delivery is scheduled for between 5-6pm,missing another business day. Maxine phoned with an updated delivery time of 16:10, but when I followed up at 16:45 with an extremely rude staff member called Morris,I was told that he could not track the parcel.17:00 Thurs and no delivery has been made!