Poor Customer\Delivery service

I have been waiting for my delivery for four days now, Tried calling the customer service in JHB but no one was able to assist. yesterday Chantal promised me that I will get my Order between 17:00 and 18:00 and I made sure that I was home on time but nothing. Tried calling again around 20:00 last night, Simphiwe promised to call me back but never did. Tried calling this morning but was put on hold till the phone was cut. Called the Head office in PMB and was given the JHB Managers number but no Answer.